Welcome to the Attleborough Surgeries Website
We hope our website will provide you with a taste of the services available at our two Surgeries, both located in the town of Attleborough. Use the tabs above and the index to the side to find out the information you need from when we are open, how to reach medical services when we are closed, see the area we cover and learn more about the team at the Practice. Along with details such as opening hours and how to register, you’ll find a wealth of useful pages, covering a wide range of health issues, along with links to other relevant medical organisations.
Please be aware that the Practice is currently experiencing high levels of demand. We continue to work hard to ensure adequate clinical cover and are pleased to confirm successful recruitment of additional GPs at the Practice. Please be patient with our reception and dispensary teams who are working hard to support our patients and prioritise patient access at this time.
At peak times we schedule up to 7 reception team members to answer your calls. We also operate a call attendant system and you may find that you are placed in a queue. Our receptionists will deal with your telephone call as soon as they can.
For non-urgent matters, including test results, please call after 10.30am.
Contacting the Surgery for non-urgent appointments
If you need to make a routine, non-urgent appointment i.e. for smears, blood tests, baby immunisations, please call the surgery after 10.30am. This will enable patients who require an urgent appointment to access the phone lines first thing in the morning.
Flu Clinics 2019 - Over 65's Only - Friday 20th September 2019
The over 65's only flu clinic will be taking place on Friday 20th September 2019, 8.00am - 6.00pm at Station Road Surgery. No appointment necessary but in order to prevent lengthy queues, if possible, we suggest that you attend the clinic relevant to the first letter of your surname - See attached poster - Over 65s Flu Clinic
Further date to follow.
IMPORTANT NOTICE - Proposed road closure from 2nd September 2019
High Street/Exchange Street - Attleborough
Work on the High Street/Exchange Street improvements will be starting on the 2nd September and is expected to take up to 10 weeks to complete. Westbound traffic from Connaught Road will not be able to use this route and will need to follow a fully-signed diversion.
Please ensure you leave adequate time to attend your appointments during the coming months.
Information and support for people with dementia in South Norfolk
Please see the attached leaflet for further information - Dementia Information - Support for Carers
Around 200,00 people are diagnosed with Type 2 diabetes every year - you don't need to be one of them
Start your journey to Healthier You with the Healthier You: NHS Diabetes Prevention Programme. See the attached poster for further details Diabetes Prevention Programme.
16 - 19 Health Passport App
A new health app has been launched aimed at young adults aged 16-19 and living in Norfolk - take control of your health, wellbeing and fitness. The new 'Just 1 Norfolk - Health Passport' brings health to the palm of your hand and is free to download. It offers useful health information, where to find help and advice, enjoying festivals, learn more about mental health, access to your health records by linking to the NHS approved Evergreen Life website and much more! Click on the link to find out more https://www.justonenorfolk.nhs.uk/16-19-health-passport-app
Improved Access to Patient Appointments
Attleborough Surgeries is taking part in the 'Improved Access' provision of appointments, commencing 1st September, as part of the Ketts Oak Locality in South Norfolk. We will therefore be providing some pre-bookable appointments outside of our normal opening hours. The Practice has been providing additional appointments outside of core hours for many years, but this change extends these arrangements further. For full details, please click on our opening times and view extended hours service.
These clinics are being supported across a group of Practices, on a rota basis, so please enquire at reception for more information or to book an appointment.
There is a shingles vaccine available that helps reduce your risk of getting shingles and reduces the severity of symptoms if you develop the disease.
You become eligible for shingles vaccine as you turn 70 or 78 years. If you are 70, 71, 72, 73, 74, 75 or 78 or 79 and have not yet had the shingles vaccine, you can also have it now.
People under 70 years of age are at lower risk of shingles but will become eligible for the vaccine when they turn 70. People aged 80 years and over are not eligible for the shingles vaccination because the vaccine becomes less effective as people get older.
Please read the attached leaflet for more information and make an appointment with the Practice Nurse for the injection if you believe you are eligible and not yet had the vaccine. Shingles Leaflet
A Guide to Accessing the Right Care!
We want to help you access the right care locally. Please see the attached link to help direct you to accessing the right service for your health conditions - Choose Right . Please remember that many common ailments can be managed at home with medicines that can be purchased from your local pharmacy and supermarket.
The Practice has changed its policy on ear syringing, this will take effect from the 1st November 2017. Please see 'Further Information' for more details.
FREE Diabetes Support Group
Are you living with Type 2 Diabetes ? Are you at high risk of developing Diabetes ? Are you ready to improve your diet and lifestyle ? If the answer is YES then come along on the 1st Wednesday of the month at Queens Square Surgery, 6.30 - 8.30pm. Tea and coffee provided. Healthy snacks to try. Shared experiences. Get active - short walk (weather permitting). Please use the side door to the left of the Surgery.
Pay and Display Parking at Station Road Surgery
Patients should be aware that when visiting Station Road Surgery, that they should park in the 'Yellow D' spaces. The Practice rents these spaces, for the convenience of our patients, from Connaught Hall. If no doctors spaces are available, patients will need to park in an alternative space, but must obtain a pay and display ticket from the Connaught Hall machines. Failure to do so may result in Connaught Hall issuing you with a parking fine. These arrangements have been in place for two years, but are now being strongly enforced.
If you need medical advice quickly, call 111. This service is available 24 hours a day, 7 days a week
Norwich Walk-In Centre
The Norwich Practices Walk-in and Health Centre and is located at Rouen House, Rouen Road, Norwich, NR1 1RB. Telephone: 01603 677500. This service is available from 7am - 9pm, seven days a week.
Have you changed your mobile number?
Please let us know by using the link in Further Information under Text Messages.
For all organisations that offer NHS or Adult Social Care, compliance with the Accessible Information Standards became law on 31st July 2016. The standard aims to provide people who have a disability, impairment or sensory loss with information about their healthcare in a way they can easily understand.
This means that where possible we will provide information to patients in different ways. For example, if you would like us to write to you in a larger font, then we can do this. If you need an interpreter in a consultation, with sufficient notice, we can arrange this and we are exploring with NHS England other options around accessibility.
Whilst we will be asking patients if they have information or communication needs, you can let us know by speaking to a member of our reception team when you visit the Surgery.
Friends and Family Test
Your views on the service you have received from us is very important and feedback and comments are regularly reviewed and discussed at our Patient Participation Group meeting. Please click on the Friends and Family Test link under 'have your say' opposite.
Online Access to Medical Records
Our Practice currently allows patients to view certain aspects of the medical record on-line. these include: allergies and sensitivities we have recorded for you, one-off medication that has been prescribed in the past 12 months, regular repeat prescriptions and any repeat prescriptions that have been discontinued in the past 6 months. These are the same aspects of your medical record that form part of your Emergency Care Record (unless you have opted out of us creating this for you).
All patients that are registered for online services now have access to this information via their personal log in. The exception to this are children aged between 12 - 15 years of age. The log in arrangements for patients in this age group is usually with the parents and therefore consent from the child will need to be obtained before this information can be viewed. If you are not currently registered for on-line services but would like access, please request this by contacting our reception team.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Site updated 17/09/2019)