Under the Health and Social Care Act (2008), from 1 April 2013 all providers of NHS general practice (and other primary medical services) must be registered with the Care Quality Commission (CQC).
People have a right to expect safe, high quality care. As the regulator of health and social care in England, CQC plays a vital role in making sure that care services meet those expectations.
The Practice has received three planned inspections since the regulations came into force and we are pleased to report an overall rating of good has been awarded to us on all three occasions. Our most recent inspection took place in April 2018 and a copy of the full report can be viewed here.
We are always keen to encourage you (our patients) to share your experiences with us. The CQC are also always happy to hear from patients. For details of how to contact the CQC, please see details in the attached poster by clicking here.
Our latest report details a lot of the great work that our dedicated clinical and administrative teams carry out at the Practice and a few areas where it was identified that we could make some improvements. We have already taken action to ensure that the services that we deliver are in line with what you as patients should expect from us and CQC measure us by in order that we can give assurances to our patients that the care we deliver is safe, effective, caring, well led and responsive. The CQC were very happy with the quality of our action plan, some of which we were able to implement before the inspection team had completed their full day of inspection with us.