We aim to provide efficient access to medical care for all our patients. In order to balance the demand with the supply of nurse and doctor time available, we allow 10 minute appointments for each patient. This is in line with the national average. Inevitably, some patients do require longer than 10 minutes and as a result a doctor's surgery may run late.
The Practice has developed a ‘Guide to Appointments’ booklet to help patients access our services appropriately. The booklet explains how we aim to meet your routine and acute needs and where and how you can access help and advice. This booklet can be accessed by clicking on the following link Guide to Appointments. You can also pick up a copy of the booklet from the Practice.
Why our Reception Team will ask you for details of your problem when requesting an appointment
Our reception team are very experienced and if you need to book an appointment over the phone they will ask you for brief details about your problem. Please see the attached poster that explains why our GPs require our reception team to ask you for these details Telephone Appointment Information
Please ensure that you contact us to cancel your appointment if you can no longer make it or no longer need it. We have approximately 180 missed appointments per month; this is a valuable resource which other patients could use. Please make sure that we have your up to date mobile telephone number so that we can send you text reminders, you can then cancel your appointment by return text quickly and easily if you no longer need your appointment with us. If you continue to miss appointments and do not let us know, we will write to you to see if there is anything that we can do to help. However, if you continue to miss appointments, this may result in us contacting NHS England to ask to have you removed from our registered patient list.
We book routine appointments up to 3 weeks in advance with the doctor of your choice, if available. In addition, for urgent appointments, we run a "Same-Day Clinic". This clinic deals with new health problems, which need to be seen on the same day. For example, new chest infections, acute pain or otherwise urgent problems can be seen in the Same-Day Clinic. A reoccurrence of a long-term problem should be seen in routine clinics.
Each day, a nurse specialist and doctor is reserved for the urgent calls for that day. The receptionist may need some information about the complaint, in order to direct the patient to the correct clinic. For sensitive subjects, please tell the receptionist that the problem is personal.
Telephone appointment calls are also available to book if you would prefer to discuss a health issue, such as the result of a test, on the telephone. These may also be offered as an alternative to face to face appointments where appropriate.
All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. This chaperone may be a family member or friend. You may prefer a formal chaperone to be present, i.e. a trained member of staff.
Your healthcare professional may also require a chaperone to be present for certain consultations in line with our chaperone policy.
Golden Rules for Appointments
If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
Does more than one family member need to see the doctor? If so, please make a separate appointment for each person.
If you have several different problems to discuss, feel free to make a list, but be prepared to discuss the most important issues first. If there isn't enough time in the 10 minute slot, it might be necessary to make another appointment.