Helen Brooks, Nurse Practitioner and Volunteer Healthcare Worker In Kenya
We are extremely proud to have sponsored Helen in her recent trip to Kenya, where she worked as a volunteer health worker, giving her time for free to the Muhaka community. Helen tells us what motivated her to undertake this trip and describes her recent experience working with other amazing volunteers on this project.
'I hoped I would be able to apply my nursing skills in an unusual and challenging environment, and saw it as a chance to give some help to people in need. I also hoped I would learn about a different culture, and gain knowledge from the local Nurses and Doctors. Many people in rural Kenya are living below the poverty line and access to proper healthcare is often limited or non-existent. The Muhaka community in Southern Kenya has a couple of local hospitals and dispensaries but facilities are very poor and they do not have enough equipment or expertise to treat many people.
It is not uncommon for women to walk many miles with a sick or injured child in order to reach a decent medical facility. This situation has led to many children living in unsanitary conditions. A lack of personal health education further compounds this problem, leading to a high number of young children suffering from malnutrition, and preventable diseases.
My lasting memory of the trip is of the patience, resilience and cheerfulness of the children. They were so grateful to be seen that they would wait for hours, without a word of complaint. I feel privileged to have worked with the patients and staff of the Muhaka community, and would love to go again.’
Please click the link attached to see more details about this project https://www.facebook.com/campsinternational/videos/10156139969623389/
Thank you to our generous patients and brilliant staff - £756 raised for EACH charity
Thank you to our patients and staff who helped to raise £756 this year for the EACH charity, by supporting this cause across our two flu days. Staff purchased T-shirts and badges to wear on the day and jazzed up the Practice with balloons, banners and information leaflets in order to raise awareness of the EACH charity and its activities. We were delighted to hand over a cheque recently to a representative from the charity. Cheri Playne, EACH Norfolk Community Fundraiser said, "We'd like to say a big thank you to patients and staff of Attleborough Surgeries for their enthusiasm and generosity.
New GP Appointment
Dr Stephen Domek joined Attleborough Surgeries in October. Dr Domek lives in Norwich and has joined us from a large Practice in Lowestoft. He will be taking over the patients who were formally under the care of Dr Sivamalar and some of Dr Khalaque's patients. This brings us up to our full complement of Doctors.
Rising star nurse Callum Metcalfe from Attleborough Surgeries has sights set on top national award
As a Practice, we are delighted to let our patients know that one of our Practice Nurses, Callum Metcalfe, attended as a finalist for the Nursing Times Awards 2017. His shortlisting was in the category for Rising Star, which recognises the significant achievements and passion of nurses who have been qualified for less than 5 years. Callum is a credit to the nursing profession and we are delighted to have him working with us, alongside the rest of our extremely dedicated and brilliant nursing team. Callum was recently featured in the Eastern Daily Press, click to see article Callum Metcalfe - Rising Star.
Callum has also recently had an article published in the Primary Care Journal of General Practice Nursing - there's simply no stopping him!
Medication Review Information
NHS South Norfolk Clinical Commissioning Group (the CCG) has the responsibility for planning and buying healthcare services for the local population. As a result of the pressures within the NHS, the CCG is facing a potential financial pressure in its budget for 2017-18. The CCG is now in the process of conducting a comprehensive assessment of all the services it commissions.
The CCG has identified certain medicines which are being prescribed that are more expensive than others which are equally as safe and effective. Medicines will often have more than one name: a generic name (the active or key ingredient of the medicine) and a brand name (the trade name the manufacturer gives to the medicine). Using generic medicines means that a proportion of the budget can be released and be directed to other areas where patients need it.
Whilst it is accepted that this change may be unwelcome for some patients, the savings will allow the CCG to maintain its investment in higher priority areas such as ambulance services, mental health services and accident and emergency care.
Named GP for All Patients
You may be aware of a national initiative within the NHS for every patient to be assigned a named GP. This doctor would be a patients' primary contact to provide continuity of care and build a stronger relationship between patient and doctor.
We have operated a 'personal list' system for many years which means that we already comply with the new requirements for every patient already registered with the Practice.
The majority of Practices have had to officially assign a doctor to patients and send them a letter informing them of these details. However, most of the patients registered with us at Attleborough Surgeries know who their named GP is from the moment that they register; for this reason we have taken the decision not to mailshot every patient. If you do not know who your named GP is, this information is detailed on your repeat and acute prescriptions or alternatively please do not hesitate to ask a member of staff at the Practice.
If you no longer require an appointment, please CANCEL IT, giving as much notice as possible. This will enable the appointment to be booked for a patient who needs to be seen urgently. If you have booked your appointment via our on-line service, you can simply cancel your appointment by visiting our website, alternatively, please call our reception team on 01953 453166. You can also cancel by text message ONCE you receive your appointment reminder. If you would like to know more about these services, please speak to a member of our reception staff. The Practice operates a 'Did Not Attend' Policy. Please be aware that repeated offenders may be removed from our Practice list.
Norwich Walk-In Centre
The Walk-In Centre is located at Rouen House, Rouen Road, Norwich, NR1 1RB. Telephone: 01603 677500.
The location is the Road on the left hand side of the Archant building just over the Road from the Castle Mall.
Care Quality Commission Inspection Report - Its All Good!
The Care Quality Commission (CQC) has confirmed that we are a 'Good' Practice! The Practice had a planned inspection visit from the CQC in November 2014 and we are delighted to confirm that the outcome of this inspection gave us a resounding good across the five key areas of providing safe, effective, caring, responsive and well led services. We also had an area of outstanding work recognised in the arrangements that we have in place with our Patient Participation Group and associated email Patient Reference Group.
For our latest CQC inspection report follow this profile link and read more about the great work that our dedicated clinical and administrative teams carry out at the Practice.
CQC contact information
Dispensary Telephone Repeat Ordering Service
For safety reasons, we no longer take medication orders over the telephone.
Please print the following leaflet Dispensing Services to find out about the 5 ways in which you can order your medication, including :
1. registering for our on-line repeat ordering service
2. using your repeat medication slip
3. written request to the Surgery
4. signing up to automatic dispensing (please print the following leaflet for completion Automatic Dispensing)
5. contacting your local chemist in the usual way.
All information and leaflets are also available at Station Road and Queens Square Surgeries. If you have a query regarding your medication, you can leave a message on our dispensary answerphone. Messages are checked throughout the day; please call 01953 452663. Please do not leave medication orders on the answer phone as these will not be dealt with.
Data and Information
One of the Government’s key aims is to modernise health services and improve health outcomes by putting patients first in every decision that the NHS makes.
Underpinning this vision is the need for high quality information so that everybody can make the right decisions at the right time. A modern data service is being developed for the NHS that will provide NHS organisations, citizens and researchers with accurate, timely information which will radically transform the way we care for and treat people and continuously improve the services we offer.
Please use the links below to find out how this affects you as a patient and the options you have to respond to this initiative.
Poster & Patient Leaflet
Protecting your child against measles
You may be aware that there has been an increase in the number of measles cases in England with some local outbreaks.
Please read the attached Measles Flyer for general information
What you can do now
To make an appointment for your child to have the vaccine or to answer any queries please contact the surgery.
There is more information on measles on the NHS Choices website.
We do hope you will take this opportunity to ensure your child is fully protected.