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Practice Management

Lucy McLean

I joined the Practice in June 2011. Prior to this I worked for over 20 years across acute, community, mental health and commissioning NHS organisations. I am responsible for all aspects of practice life at both Station Road and Queens Square Surgeries, with the support of our very capable staff.

Attleborough Surgeries is a busy practice and I enjoy being able to get to know some of our patients better through my involvement in the Patient Participation Group and Friends of Attleborough Surgeries.

I was born and grew up in Norfolk and am very committed to working with local stakeholders to plan how we meet the growing needs of our practice population as the towns expansion and development takes place.

 

Tricia Riceman
PA
Ewa Roth

Finance Officer

Nikki Vlatseas

Assistant Practice Manager

Administration

The administration staff provide a range of services in the practice which mainly involve using and maintaining the IT systems to offer a range of functions in addition to traditional appointment scheduling, clinical record keeping and prescribing. Modern GP practices use their systems to manage incoming and outgoing correspondence, review performance data, provide patient recall functions, run audits and reports, manage referrals and test requests, incorporate pathology test reports and to analyse referral and prescribing costs and trends within the practice.

Karen Clark
Lou Leggett
Eleanor Cooper
Kerry Mitchell
Donna Lovett

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as taking messages, giving out results as authorised by the GP and keeping information up to date.

Carolyn Brodie
Reception Manager
Janet Newby
Sue Bugg
Tracey Douglas
Sally Halls
Jenny Holmes
Jade Kerridge
Carol Lotarius
Claire Male
Sam Overton
Linda Royall
Sara Carrington
Heather Love
Michelle Moorhouse
Michelle Silver
 
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