Friends and Family Test Results

Data collected in February 2025

	Very Good	Good	Neither Good nor Poor	Poor	Very Poor	Don’t Know	Total
Website	0	0	1	1	0	0	2
SMS	561	120	26	7	10	8	732
Paper	0	0	0	0	0	0	0
Email	0	0	0	0	0	0	0
Totals	561	120	27	8	10	8	734

• The surgery is pleasant and comfortable- easy access for me as I’m disabled, and it always runs on time while the staff are pleasant and caring.

• Offered appointment within 2 weeks receptionist was lovely, and I found the doctor helpful and made me feel at ease.

• The staff I saw went above and beyond to make sure I was helped.  The nurse made sure I was seen by a doctor who helped me get the help I needed.

• I had waited about 30 mins before I had my RSV vaccine. Not too bad. Still feel good I was able to have it.

• I waited 2 weeks for a blood test but my appointment was on time and very quick. The nurse was friendly and explained what would happen and how long results may take.

• The actual consultation was fine, but the booking process, availability and parking were not good.  No ‘yellow bay’ spaces available on arrival (at 8:45am), so had to use paid parking. 

Data collected in January 2025

	Very Good	Good	Neither Good nor Poor	Poor	Very Poor	Don’t Know	Total
Website	1	0	1	0	5	0	7
SMS	492	100	24	7	11	12	646
Paper	0	0	0	0	0	0	0
Email	0	0	0	0	0	0	0
Totals	493	100	25	7	16	12	653

• They sent someone from other surgery with my vial of injection, so I didn’t have to come back another day.

• This was an annual review and all my questions answered satisfactorily.

• I was seen promptly and the person attending to me was understanding, sympathetic and explained everything in terms easy to understand.

• Was early for appointment and I was seen before my appointment which was quick and efficient.

• Nothing special, dealt with efficiently.

Data collected in December 2024

	Very Good	Good	Neither Good nor Poor	Poor	Very Poor	Don’t Know	Total
Website	1	0	0	0	1	0	2
SMS	353	76	12	8	15	4	468
Paper	0	0	0	0	0	0	0
Email	0	0	0	0	0	0	0
Totals	354	76	12	8	16	4	470

• First visit to the surgery as just moved here, everyone was friendly.

• I found the telephone appointment was helpful.

• Only problem was that I waited past my appointment time but otherwise, bloods taken with no problem.

• Everything went well. I had difficulty parking and had to wait a bit but it was all good

• Appointment was on time, clinician was kind friendly and professional

• I felt that I was being heard by the GP and she gave me time to talk to her. She did all the normal obs as well as that she’s doing some further tests to rule out some of the problems.

• Appointment on time. Staff friendly and efficient. Follow on process explained.

• Friendly and professionally dealt with. Clear instructions as to further treatment at home. She was a star as she noticed my husbands problem with his eyes and obtained prompt treatment.

• Room for improvement. The system has stopped a lot of time wasting appointments but this should improve waiting times for genuinely ill patients. My own experience is good but waiting times are a problem. I was surprised to hear that Attleborough are still taking on new patients even with the waiting times being what they are. That is if what I hear is true.

• Appointment was cancelled due to staff shortage. Receptionist helpful and friendly.

• Reception query answered satisfactory, response from both counters efficiently and politely.

• My appointment was on time, I actually got to see a person and she was very good and listened and was very helpful.

• Listened to my concern and understood the reason for my appointment followed by examination to establish pain location.

• Although appointment not on time, the surgery was extra busy, the phlebotomist was lovely friendly & no complaints.

• The appointment itself was excellent but I did have to wait longer than I would have liked for the appointment to be available.

• “I did not have to wait too long to see the Nurse Practitioner and was dealt with efficiently when seen.”

• “Although I had made a mistake with date of my appointment. Sorry. Receptionist was calm and polite and made me a new appointment despite it being her lunch hour and she should have been closed. Above and beyond service. Thank you.”

• “The doctor I saw was extremely thorough and my daughter was seen the same day.”

• “Very friendly and kind. Also dispensary are always so accommodating- that I’d give a great!”

• “Very late going in but your membership of staff was very friendly”