When We Are Closed

For urgent problems outside surgery hours, please call 111.

Calls to the NHS 111 service are free from both landlines and mobiles.

Out of hours is defined as weeknights from 18:30 to 08:00, weekends and bank holidays until 08:00 the next morning.

Do I really need to contact a doctor?

Pharmacies can also provide you and your family with valuable advice and support during times when the Practice is closed and many over the counter medications can be purchased for common ailments, without needing to get a prescription from a doctor.

Please only use the out of hours service if your medical condition is such that you cannot possibly wait until the surgery opens again. The provision of an out of hours service costs local health authorities a lot of money and its resources are stretched by inappropriate use, meaning that patients who really need attention have to wait longer.

Think about whether or not it could wait until tomorrow.

Norwich Walk-In Centre

The walk-In centre is now called the Norwich Practices Walk-in and Health Centre and is located at Rouen House, NR1 1RB.

Telephone: 01603 677500.

This service is available from 07:00-21:00, seven days a week.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.