Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Protecting your child against measles
- New
16/10/2019
You may be aware that there has been an increase in the number of measles cases in England with some local outbreaks. Please read our measles flyer for general information. What you can do now Please request an appointment for your child to have Read more
Helen Brooks, Nurse Practitioner and Volunteer Healthcare Worker In Kenya
16/10/2019
Improved Access to Patient Appointments
- New
15/10/2019
Attleborough Surgeries is taking part in the 'Improved Access' provision of appointments, as part of the Ketts Oak Locality in South Norfolk. We will therefore be providing some pre-bookable appointments outside of our normal opening hours. The pract Read more
Non-Urgent Appointments
15/10/2019
16-19 Health Passport App
15/10/2019
Flu Clinics - Station Road Surgery
- New
15/10/2019
We are holding flu clinics for 18 years and over who are in at risk groups as well as patients over the age of 65 years. Friday 29th November - 14:00-18:00 at Station Road Surgery. No appointment necessary. Read more
Carers
- New
14/10/2019
Although carers week has now officially passed, as a carer, looking after someone we want you to be aware that Norfolk County Council has teamed up with Carers UK to offer carers in our area free access to a wide range of online resources to help mak Read more
Flu
- New
23/08/2019
You can often treat the flu without seeing your GP Read more
New Patients
12/01/2019

Attleborough Surgeries

Attleborough Surgeries
CQC Inspected and Rated
Good

Attleborough Surgeries

Station Road Surgery is currently CLOSED.

Queens Square Surgery is currently CLOSED.

Attleborough Surgeries

News

Attleborough Surgeries

Attleborough SurgeriesCQC Inspected and RatedGood

Attleborough Surgeries

Station Road Surgery is currently CLOSED.

Queens Square Surgery is currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Attleborough Surgeries

News

Attleborough Surgeries
CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):